Configure queue voicemail settings (Console)

Console > Queues > Configure queue voicemail settings (Console)

This article explains how to configure the Voicemail container of a queue’s settings in Console.

Steps

1. Log into Console at console.avaya.cx.

2. Navigate to Queues > Queues.

3. Select the queue you want to configure voicemail for.

4. Navigate to the Voicemail container.

5. Click the pencil icon in the top-right corner of the container.

6. Configure the voicemail container as necessary.

You can enable or disable voicemail for the queue, set a minimum recording length for the voicemail, set voicemail transcription, and decide what type of greeting your voicemail will have. See Overview: Voicemail container in Queues (Console).

7. Click Save.