Enable or disable Exit No Agents in Queues (Edify Console)

Edify Console > Queues > Enable or disable Exit No Agents in Queues (Edify Console)

This article explains how to enable or disable an exit no agents experience on a queue in Edify Console.

For more information on Exit No Agents, see Overview: Exit No Agents container in Queues (Edify Console).

Steps

Queues > Queues

3. Select the queue you want to enable or disable Exit No Agents for.

4. Navigate to the Exit No Agents container.

Exit No Agents container in the queue workspace

5. Click the pencil icon in the top-right corner of the container.

6. Toggle the Enabled Phone or the Enabled Message field:

a. When green, Exit No Agents is enabled.

b. When red, Exit No Agents is disabled.

7. Configure the Voice Route To, Voice Route Data, Message Route To, and/or Message Route Data fields to direct customers to your preferred destination, if you want to enable exit no agents.

Exit No Agents container

8. Click Save in the bottom-right corner of the container to save your changes or the x button in the top-right corner to cancel.