Enable or disable Exit No Agents in Queues (Console)

This article explains how to enable or disable an exit no agents experience on a queue in Console.

For more information on Exit No Agents, see Overview: Exit No Agents container in Queues (Console).

Steps

1. Log into Console at console.avaya.cx.

2. Navigate to Queues >  Queues.

3. Select the queue you want to enable or disable Exit No Agents for.

4. Navigate to the Exit No Agents container.

5. Click the pencil icon in the top-right corner of the container.

6. Toggle the Enabled Phone or the Enabled Message field:

a. When green, Exit No Agents is enabled.

b. When red, Exit No Agents is disabled.

7. Configure the Voice Route To, Voice Route Data, Message Route To, and/or Message Route Data fields to direct customers to your preferred destination, if you want to enable exit no agents.

8. Click Save in the bottom-right corner of the container to save your changes or the x button in the top-right corner to cancel.

Read more

• Exit No Agents container in Queues (Console)