Link a scorecard to a queue (Edify Console)

Edify Console > Queues > Link a scorecard to a queue (Edify Console)

This article explains how to link a scorecard to a queue in Edify Console.


1. Log into Edify Console at

2. Navigate to the Queues > Queues.

Queues > Queues

3. Select the queue you want to link a scorecard to.

Queues > [Queue]

4. Navigate to the Scorecard container.

Scorecard container in queue workspace

5. Click the pencil icon in the top-right corner of the container.

Pencil icon

6. Configure the scorecard container to meet your needs.

7. Click Save in the bottom-right corner to save your changes, the trash can icon to delete the scorecard connection, or the x button in the top-right corner to cancel.