Modify an interaction classification on a queue (Edify Console)

Edify Console > Queues > Modify an interaction classification on a queue (Edify Console)

This article explains how to modify an interaction classification on a queue in Edify Console.

Steps

1. Log into Edify Console at console.edify.cx.

2. Navigate to Queues > Queues.

3. Select the queue containing the interaction classification you want to modify.

4. Navigate to the Interaction Classification container.

5. Click the pencil icon in the top-right corner of the container.

6. Make any changes as necessary.

7. Click the Save button in the bottom-right corner of the container to save your changes or the x button in the top-right corner to cancel.