Overview: Custom Tabs container in Queues (Edify Console)

This article provides an overview of the Custom Tabs container in Queues in Edify Console.

Overview

The Custom Tabs container is where you can create custom tabs on the large tabs panel in Edify App. The custom tabs container lets you choose an icon to display on the large tabs panel, and the destination of the tab by inputting a URL.

Note: The URL you provide for a custom tab will display in an iframe in Edify App. Some websites don’t support being viewed in iframes, however. Make sure to check that the website you want to link supports being viewed in an iframe.

A custom tab is helpful for queue users who frequently reference information that can be reached with a URL during an interaction. Creating a custom tab makes it easy to view this information without leaving the Edify platform.

Custom tabs in Edify App

Container breakdown

Icon

The Icon menu is where you select which icon will be displayed on the large tabs panel in Edify App. Click the plus icon to open the icon selection modal.

Label

The Label field is where you type a name for the Custom Tab.

URL

The URL field is where you enter the URL for a page to display in the large tabs workspace.Since some websites don’t support being viewed in iframes, make sure the website you want to link supports being viewed in an iframe.

Delete

The trash can icon lets you delete a custom tab.

Allow Permissions

The Allow Permissions text field is where you can add iFrame permissions if they are needed for the page you want to display. For example, if you need permissions for things like microphone and camera access enter “microphone; camera” into the Allow Permissions text field.

Allow Permissions

The Allow Permissions text field is where you can add iFrame permissions if they are needed for the page you want to display. For example, if you need permissions for things like microphone and camera access enter “microphone; camera” into the Allow Permissions text field.

+Add

Click the +Add icon to add another Custom Tab.

Use case

Suppose you have a support queue that helps customers solve technical issues with their products. Your company has a wide range of products with different specifications, so queue users reference the spec sheet on the website frequently when troubleshooting.

You could create the following custom tab in the Custom Tabs container:

• Icon - File-spreadsheet

  • • Since the icon is displayed on the large tabs panel, it's important that the icon accurately represents the purpose of the tab. Since this custom tab takes queue users to a spec sheet, the icon is a sheet of paper with data.

• Label - Spec Sheet

  • • “Spec Sheet” is the label chosen for this custom tab. This label accurately describes the purpose of the function.

• URL - https://edify.cx/products.communications-platform

  • • The URL takes queue users directly to the web page that contains product specifications. 

• Allow Permissions -  - -

  • • Since the page that is displayed in this tab does not require iFrame permissions, this field can be left blank.