Overview: IDs and product codes
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This article provides information about understanding and deciphering IDs and it includes a list of product codes.
Overview
Edify IDs aren’t just a mix of random characters. While one part of the ID is a random mix of characters, that’s only one part of the ID. Instead, all Edify IDs are formatted the same, making it easy to actually decipher a little bit of information about the creation of the ID and the data tied to it.Â
Each Edify ID has four core components. When you break an ID down into these parts, you can quickly learn three important pieces of information about the ID, like the product it’s associated with, where it was generated, and when it was created.
Here’s the component breakdown of the four parts of Edify IDs when reading the ID from left to right:
productCode - The first three characters of the ID is the product code, which tells you which product it’s associated with.
regionCode - After the product code is the region code. This component tells you where the ID was generated, specifically in which region.
date - Then, after the region code is the four-digit date component, which tells you when the ID was created. For example, if the date in the ID is 0512 then the ID was created on May 12th.
uuid - Lastly, the remaining 16 characters making up the ID is the uuid, which is a random set of characters.
Let’s review these components by looking at an Edify ID.Â
004s01080239bc0ffeb328d38c
004 - This is the product code component of the ID, which tells you that this ID is specifically an ID for an interaction.
s01 - This is the region code for this ID, which tells you where the ID was generated.
0802 - This is the four-digit creation date for the ID, which tells you when the ID was created. So, this interaction was created on August 2nd.
39bc0ffeb328d38c - This is the uuID for the ID, which are always the remaining 16 characters of the ID and they’re just a random set of characters.
Edify Product Codes
The first three characters of an Edify ID is always the product code. That code aligns to an Edify product. Below is the full list of products and their corresponding code, so reference this chart when you’re trying to decipher the product code in an Edify ID.Â
DEVICE
erd
TELEPHONE_NUMBER
ern
RING_GROUP
erg
TIME_CONTROL
etc
WEB_TRAFFIC
W99
HAMMOND_INTENT_GROUP
h01
HAMMOND_INTENT
h02
HAMMOND_QUESTION
h03
HAMMOND_SESSION
h04
PROCESS
p10
EDIFY_EMAIL_ID
eei
ANALYTICS_CHART
anc
ANALYTICS_DASHBOARD
and
ANALYTICS_DASHBOARD_CONTAINER
adc
ANALYTICS_REPORT
anr
ANALYTICS_REPORT_VERSION
arv
QUERY_TABLE
qti
QUERY_FILTER
qfi
QUERY_AGGREGATE
qai
QUERY_FIELD
qfd
QUERY_FUNCTION
qfu
QUERY_TEMPLATE_STRING
qts
LINE_GROUP
lgc
LINE_GROUP_LINE
lgl
PROGRAMMABLE_VOICE
pvc
PROGRAMMABLE_VOICE_SESSION
pvs
HISTORY_TABLE
hst
LANGUAGE
lng
ENUM
enm
EDIFY_SERVER
000
ACCOUNT
001
USER
002
QUEUE
003
INTERACTION
004
INTERACTION_SEGMENT
005
TAG
006
GROUP
007
QUEUE_LOGIN
008
QUEUE_USER_HISTORY
009
QUEUE_TRIGGER
010
EMPTY_VALUE
011
API_REQUEST
012
SFDC_INTEGRATION
013
PERSON
014
PERSON_DEVICE
015
PERSON_SESSION
016
SOCKET_CHANNEL
017
WEB_CHAT
018
VOICEMAIL
019
CALL_ID
020
TRANSCRIPTION
021
LOCATION
022
NETWORK_DEVICE
023
ZENDESK_INTEGRATION
024
WORKFLOW
025
WORKFLOW_VERSION
026
WORKFLOW_ITEM
027
WORKFLOW_SESSION
028
INBOUND_CALL_DATA
029
OUTBOUND_CALL_DATA
030
DATASET
031
DATASET_ROW
032
SCORECARD
033
SCORECARD_VERSION
034
SCORECARD_QUESTION
035
SCORECARD_ANSWER
036
SCORECARD_SCORE
037
COACHING
038
COACHING_GROUPS
039
COACHING_MESSAGE
040
KB_ARTICLE
041
KB_ARTICLE_ITEM
042
USER_CALL_DATA
043
LOGIN_SESSION
044
MESSAGE_FILE
045
WORKFLOW_SESSION_HISTORY
046
STT_HISTORY
047
TTS_HISTORY
048
CHAT_MESSAGE
049
CHANNEL_MESSAGE
049
SOCKET_CHANNEL_UNREAD
050
NODE_CRON
051
MFA
052
SOCKET_MEMBER
053
ACTIVATE_SIGNUP_COMPANY
054
ACTIVATE_SIGNUP
055
ACTIVATE_SIGNUP_INVITE
056
TEXT_MESSAGE
057
MESSAGE_ID
058
HOLIDAY
059
KB_ATTACHMENT
060
EMAIL_DOMAIN
061
EMAIL_ATTACHMENT
062
EMAIL_MESSAGE
063
SOUND_FILE
064
SOUND_FILE_VERSION
065
REASON
066
EMAIL_ACTION
067
SERVICE_LIST
068
CONTENT_TYPE
069
EMAIL_BOUNCED_ADDRESS
070
JWT_TOKEN
071
WEB_CHAT_ACTION
072
FOLDER
073
TEMPLATE
074
USER_TEMPLATE_TAG
075
INBOUND_WEBHOOK
076
INTERACTION_FILE
077
AUTH_PROVIDER_CONNECTION
079
INTERNAL_SERVICE_LOG
080
FAX
081
FAX_NUMBER
082
COMPANY
083
INDIVIDUAL
084
FAX_ATA
085
INTERACTION_VIEWER
089
SIP_QOS_LOG
090
SIP_CONTACT_HISTORY
091
SIP_CONTACT_LATENCY_HISTORY
092
RECORDING
093
RECORDING_ACCESS_KEY
094
RECORDING_ACCESS_LOG
095
STORAGE
096
STORAGE_ACCESS_KEY
097
STORAGE_ACCESS_LOG
098
CUSTOM_DB_CONNECTION
099
FILE_REPLICATION
100
CHAT_MESSAGE_NOTIFICATION
101
PUSH_NOTIFICATION
102
DNS_DOMAIN
103
DNS_RECORD
104
SESSION_STAT
105
UC_CHAT_CHANNEL
106
UC_CHAT_CHANNEL_MEMBER
107
CHANNEL_MESSAGE_COMPONENT
108
CHANNEL_MESSAGE_COMPONENT_VERSION
109
CHANNEL_MESSAGE_COMPONENT_BUTTON
110
CHANNEL_MESSAGE_USER_REACTION
111
INTERACTION_VIEW
114
TRUNK_CONTACT
115
USER_TAG
116
SHORT_URL
117
SHORT_URL_ACCESS_LOG
118
IP_GROUP
119
ANALYTICS_DASHBOARD_ACCESS_KEY
120
ANALYTICS_DASHBOARD_ACCESS_KEY_LOG
121
LDAP_CONNECTION
122
SIP_TRUNK
123
USER_EVENT
124
DNA_CONNECTION
125
INTERACTION_USER_SILENCE_SEGMENT
126
INTERACTION_DETAIL_USER
127
USER_STATUS_HISTORY
128
ACCOUNT_KEY
129
SIP_CONTACT
130
SIP_SUBSCRIPTION
131
BABEL
132
SME_BLOCKED_NUMBER
133
BILLING_RATE
B01
BILLING_CODE
B02
BILLING_REPORT_BATCH
B03
BILLING_REPORT_BATCH_ITEM
B04
JIT_PROVISIONING
134
FILLER_WORD
135
CUSTOM_APP
136
STORAGE_EVENT_WORKFLOW
137
EXCHANGE_INTEGRATION
138
USER_CALENDAR_EVENT
139
NUMBER_ORDER
140
NUMBER_ORDER_NUMBER
141
WFM_SCHEDULE
142
WFM_SHIFT
143
WFM_SCHEDULE_SHIFT_REQUIREMENT
144
WFM_SCHEDULE_SHIFT_TAG
145
WFM_SCHEDULED_USER_SHIFT
146
WFM_SHIFT_SWAP_REQUEST
147
USER_AVAILABILITY
148
TIME_OFF_REQUEST
149
INDIVIDUAL_NUMBER
150
INDIVIDUAL_SOCIAL
151
INDIVIDUAL_EMAIL
152
COMPANY_NUMBER
153
COMPANY_EMAIL_DOMAIN
154
WORKFLOW_CUSTOM_MODULE
155
DEVICE_NOTIFICATION_TOKEN
156
CONFERENCE_INVITES
157
COMPANY_ADDRESS
158
VIEW
159
STORAGE_LOCATION
160
WORKFLOW_CUSTOM_MODULE_VERSION
161
CONFERENCE_MEETING
162
QUEUE_CUSTOM_TAB
163
CONFERENCE_SESSION
164
CALL_METRIC
165
SESSION_CONNECTION
166
LAYOUTS
167
LAYOUT_VERSIONS
168
CUSTOM_FIELD
169
CUSTOM_OBJECT
170
SIP_IP_AUTH
171
CUSTOM_EXTENSION
172
AUTHORIZED_CALLER_ID_NUMBER
173