Chat - Text Formatting Buttons
Not a fan of Markdown? We’ve made it easier to format text in Chat without having to memorize Markdown syntax. You can now use text formatting buttons to bold, italicize, underline, and more. Click the A button to view the text formatting options above the message editing area.
The following formatting buttons are available:
Text formatting buttons display above the messaging text box.
Chat - Fit video to window
There’s a new viewing option for videos! Fit to window enlarges the video to the size of the Edify window without taking up the entire screen. Click the double arrow icon in the top-right corner of a video to open the Fit to window view.
Queue - Receptionist Tab
There's a new queue setting called Receptionist Tab. When enabled, the Receptionist Tab shows a list of all possible recipients of a transfer in the Large Tabs workspace. The Receptionist Tab makes it easier to find who you want to transfer an interaction to.
The Receptionist Tab closes once a queue user selects a recipient for a transfer or backs out/cancels.
To enable the Receptionist Tab on a queue, log into Edify Console. Then, navigate to Queues > [Queue] > Tabs container.
UC Phone - Change Caller ID
We’ve added a Change Caller ID button (paper and pencil icon) next to your phone number in Softphone. This lets you change your Caller ID to a different phone number that you’ve been given access to.
Analytics - Copy Link
We’ve added a new Copy Link option in the tri-dot menu for Reports and Charts so the URL to the report can be easily shared.
Analytics - Group By Column
We’ve added a new chart feature for Line/Bar charts allowing separate lines to be created for each distinct group within the values in the Group Column. This is enabled with a toggle titled “Group By Column”.
Improved the performance of the Members List drawer for channels with a large number of members.
Improved the gif sending experience by closing the gif picker and showing a loading icon rather than keeping the gif picker open until it has been sent.
You can now click on the author of a Pinned or Saved message in the Pinned or Saved Message drawer to view their profile info.
Improved the reaction picker pop up to move in sequence with the +add bubble when unique emoji reactions are added and removed.
Improved scrolling behavior when an emoji reaction is added to the most recent message and that message is at the bottom of the feed. It will now scroll up to display the emoji reactions.
Improved the Newest Messages button. The Newest Message button will no longer display when a portion of the most recent message is obscured. This made it appear that there was a newer message, when in fact the currently viewed message was the most recent one.
Improved the process for updating user profile pictures across UC Chat to ensure the most recent user profile pictures are used.
Removed “Templates” from the Create Report modal.