Softphone - Custom Extensions
You can now search, select, and dial Custom Extensions in softphone. Just type the extension into the search bar.
Analytics - Live Transcription
We’ve added Live Transcription as a data source. It is called “Live Transcription History”. This data source shows a list of every instance of live transcription being used on your organization’s Edify account. You can use this data source to see when live transcription is being used and for how long.
You can now use the arrow keys and the backspace button to edit a mention before sending the message.
We’ve removed the mentions feature from the user’s (you) channel.
Users in the Channel Members drawer are now listed alphabetically by first name.
We’ve changed the placement of the tooltip that appears in the channel list when hovering over a channel or direct message where the entire name can’t be displayed. The tooltip now flies out to the right to display the full channel name without covering up the channel or direct message name above it.
For reports using the User Image field, reports will now render the user image.
List Views - Open in New Tab
You can now right click on a folder or object in any list view context menu that has folders as and option and select Open In New Tab to open the folder or object in a new browser tab.
Numbers - Custom Extensions
We've added a Custom Extensions workspace to the Numbers page.
You can use the Custom Extensions tab to:
Create a new extension and route it anywhere you can route a number
Route numbers to Custom Extensions
Transfer workflows to Custom Extensions
Numbers - Authorized Caller IDs
We've added an Authorized Caller IDs workspace to the numbers page.
The Authorized Caller IDs workspace lets you add numbers that aren’t in the Edify system as caller IDs throughout the platform. You must verify numbers before adding them as an Authorized Caller ID. After a number is added, a user must then manually verify the number on the number’s detail page and acknowledge the language in the modal that appears.
Updated the look of the audio player on Users/User Templates Voice container.
Updated the UI for the Email/Domain configuration pages.