Release 4.9.1

Edify release notes > Release 4.9.1

Version: 4.9.1 / | Release date: November 10, 2022

Edify App

What's new

The enhanced CTI view of Edify allows agents to handle interactions in small windows embedded in other applications like Salesforce.

CTI optimized for smaller windows and screens

The Queue in Edify App has been optimized to automatically adjust and resize for smaller screens. This makes it easier to use embedded views of Edify in tools like Salesforce. You can still pop Edify out of the toolbar for full access to workspaces outside of Queue.

See Overview: Edify CTI.


Figure A: Loading animation while logging into and out of CX

Figure B: Data source label on report filter field

Figure C: Seconds formatted into HH:MM:SS on a chart