The enhanced CTI view of Edify allows agents to handle interactions in small windows embedded in other applications like Salesforce.
CTI optimized for smaller windows and screens
The Queue in Edify App has been optimized to automatically adjust and resize for smaller screens. This makes it easier to use embedded views of Edify in tools like Salesforce. You can still pop Edify out of the toolbar for full access to workspaces outside of Queue.
See Overview: Edify CTI.
Figure A: Loading animation while logging into and out of CX
Figure B: Data source label on report filter field
Figure C: Seconds formatted into HH:MM:SS on a chart
In the Chat Workspace, we’ve improved the channel member dropdown list to display over the chat instead of pushing it down. This makes it easier to view and scroll through the channel member list.
In the Chat Workspace, we’ve improved the message editor to grow in height when typing long messages so that you can still see the most recent messages. This makes it easier to craft and manage longer messages before posting them to chat.