Create a direct message in Chat
(Edify App)

Edify App > Chat > Create a direct message in Chat (Edify App)

This article explains how to create a direct message in Chat in Edify App.

You can create a direct message to either an internal employee or an external phone number as a text message.

In this article

Create a direct message to an internal employee

1. Click the plus icon to the right of direct messages.

2. Click into the Add User field.

3. Select the user to add to the direct message.

4. Notice the new user populates in the Add User field.

5. Repeat steps 3 - 4 until all users have been added to the direct message.

6. Click Create.

7. Notice the channel populates under Direct Messages with the coworker's name(s) as the title of the chat.

8. Proceed with messaging.

Create a direct message to an external phone number as a text message

1. Click the plus icon to the right of Direct Messages.

2. Click into the Text Message field.

3. Enter the external mobile phone number.

4. Click Add.

5. Notice the external phone number now populates in the Add User field.

6. Click Create.

7. Notice the channel populates under your Direct Messages list with the external phone number as the title of the chat.

8. Proceed with messaging.