Run an embedded workflow in an interaction (Edify App)

This article explains how to run an embedded workflow in an interaction in Edify App.

Steps

1. From an interaction, open the Run Workflow menu.

2. Select the desired workflow from the list.

3. Click the run button.

Read more

• Overview: Embedded workflows (Edify App)

• Overview: Interaction call controls (Edify App)

• Overview: Embedded workflow settings for queues (Edify Console)