Send a message with Babel Voice (App)

This article explains how to send a message to a customer with Babel Voice.

Babel Voice converts text to audio for the customer to hear during a phone call. If Babel Voice is used with a translation workflow, you can type a response in the language you are most familiar with and have it translated and read aloud in the customer’s preferred language.

If you don't have a translation workflow in the Message Container, Babel Voice will only be able to convert text to voice in the input language.

Note: Babel Voice is only available for phone calls.

Steps

1. Click on the translation menu in the upper-left corner of the interaction feed.

2. Select which language messages in the feed are translated to in the Show messages to me in dropdown menu.

• Select the language you are most familiar with here.

3. Select which language messages sent to the customer are translated to in the Send messages to customer in dropdown menu.

Select the language the customer is most familiar with here.

4. Click the Speaker icon located in the upper-left side of the interaction feed, to the right of the translation menu.

5. Select the language (accent) and speaker (voice) for Babel Voice to speak to the customer.

• Select the same language you selected in the Send messages to customer in dropdown menu.

6. Click the ^ next to the Message Type menu in the lower-right corner of the interaction feed tab.

7. Select the Speaker icon.

8. Type a message in the Messaging field.

9. Press Return / Enter.

• Babel Voice will translate the message into the language you selected and read it aloud to the customer.

Read more

• Overview: Messaging container in Queues (Console)

• Overview: Message workflows for queues (Console)

• Overview: Interaction feed tab (App)