Add default queue in Call Settings (App)

This article explains how to adda default queue to your account in Call Settings in App.

Default Outbound Queue

Use the Default Outbound Queue dropdown menu to select which queue outbound interactions will be created in, unless the queue user selects a different queue from the Home list workspace. If this field isn’t configured (indicated by - -), the default outbound queue will be the first queue (alphabetically) listed in the queue user’s Queue List.

With or without a default outbound queue set, queue users can manually select the outbound queue when creating an outbound interaction. If the Default Outbound Queue menu isn’t configured, the Force Outbound Queue toggle is automatically disabled.

Steps

1. Log into App at app.avaya.cx.

2. Click Settings (gear icons) in the top-right corner.

3. Select Edit Profile.

4. Set a default queue by selecting a queue from the Default Outbound Queue dropdown.

5. Click Save.

Read more

• Overview: Profile settings (App)

• Overview: Call Settings (App)