Enable or disable WebHID Headset in Call Settings (Edify App)
Edify App > Settings > Call Settings > Enable or disable WebHID Headset in Call Settings (Edify App)
This article explains how to configure your WebHID Headset settings in Edify App.
Overview
When using WebHID compatible headsets along with our WebRTC softphone, you can manage some on-call actions, like placing the call on hold, answering the call, muting the call, etc. right from the device. When these buttons are pressed in the Edify App, the headset automatically updates, too.
This relationship between the headset and the WebRTC softphone only happens when the WebHID Headset toggle is enabled. Since this feature might not apply to all users, the WebHID Headset toggle defaults to ‘disabled’ to allow you to opt into using it when it makes sense for how you use Edify.
If you’re using the compatible hardware and want to take advantage of the WebHID feature, enable the WebHID Headset toggle under your profile settings.
Steps
Log into Edify App at app.edify.cx.
Click Settings (gear icons) in the top-right corner.
Select Edit Profile.
4. Click the Call Settings tab.
5. Navigate to the WebRTC Audio container.
6. Click the WebHID Headsets toggle to enable or disable this feature.
Notice the toggle turns green when the setting has been enabled and red when it has been disabled.)
5. Click the Save button.