Configure a user's queue settings for general interactions (Edify Console)

This article explains how to configure a user’s queue settings for general interactions in Edify Console.

Overview

In Edify Console, it’s possible to manage a user’s queue settings that pertain specifically to inbound interactions, outbound interactions, and all interactions in general.

This article explains how to configure queue settings that apply to all interactions in general.

Use this article when you want to:

• Enable or disable Multi AID

• Configure Multi AID Method

• Configure Max Missed Interaction Count

• Enable or disable Mobile Acceptance Prompt

• Enable or disable Team View Admin

• Enable or disable AID Process Status Type Override

• Enable or disable the Change Comm Type Modal

• Configure the Comm Type Change Timeout

• Configure user’s spaces

Steps

1. Log into Edify Console at console.edify.cx.

2. Navigate to Account > Users.

3. Select the user whose queue settings you want to modify.

4. Navigate to the Queue container.

5. Click the pencil icon in the top-right corner of the container and edit any of the following settings:

• Multi AID

• Multi AID Method

• Max Missed Interaction Count

• Mobile Acceptance Prompt

• Team View Admin

• AID Process Status Type Override

• Change Comm Type Modal

• Comm Type Change Timeout

• Spaces

6. Click Save to save your changes or the x button in the top-right corner to cancel.

Read more

• Configure a user’s queue settings for inbound interactions (Edify Console)

• Overview: Queue container in Users (Edify Console)