Configure a user's queue settings for inbound interactions (Edify Console)
Edify Console > Account > Users > Configure a user's queue settings for inbound interactions (Edify Console)
This article explains how to configure a user’s queue settings for inbound interactions in Edify Console.
Overview
In Edify Console, it’s possible to manage a user’s queue settings that pertain specifically to inbound interactions, outbound interactions, and all interactions in general.
This article explains how to configure queue settings that apply to inbound interactions.
Use this article when you want to:
Set Max Missed Interaction Count
Enable / disable Mobile Acceptance Prompt
Set Inbound Action
Set Inbound Status
Set Callback Action
Set Callback Status
Set Voicemail Action
Set Voicemail Status
Steps
1. Log into Edify Console at console.edify.cx.
2. Navigate to Account > Users.
3. Select the user whose queue settings you want to modify.
4. Navigate to the Queue container.
5. Click the pencil icon in the top-right corner of the container and edit any of the following settings:
Max Missed Interaction Count
Mobile Acceptance Prompt
Inbound Action
Inbound Status
Callback Action
Callback Status
Voicemail Action
Voicemail Status
6. Click Save in the bottom-right corner of the container or click the x in the top-right corner to cancel.