Configure a user's queue settings for inbound interactions (Edify Console)

Edify Console > Account > Users > Configure a user's queue settings for inbound interactions (Edify Console)

This article explains how to configure a user’s queue settings for inbound interactions in Edify Console.

In this article

Overview

In Edify Console, it’s possible to manage a user’s queue settings that pertain specifically to inbound interactions, outbound interactions, and all interactions in general.

This article explains how to configure queue settings that apply to inbound interactions.

Use this article when you want to:

  • Set Max Missed Interaction Count

  • Enable / disable Mobile Acceptance Prompt

  • Set Inbound Action

  • Set Inbound Status

  • Set Callback Action

  • Set Callback Status

  • Set Voicemail Action

  • Set Voicemail Status

Steps

1. Log into Edify Console at console.edify.cx.

2. Navigate to Account > Users.

3. Select the user whose queue settings you want to modify.

4. Scroll down to the Queue container.

5. Click the pencil icon in the top-right corner of the container.

6. Modify any of the following settings to meet your requirements:

  • Max Missed Interaction Count

  • Mobile Acceptance Prompt

  • Inbound Action

  • Inbound Status

  • Callback Action

  • Callback Status

  • Voicemail Action

  • Voicemail Status

7. Click the Save button in the bottom-right corner of the container to save your changes or the x button in the top-right corner to cancel.