Configure a user's queue settings for outbound interactions (Console)

This article explains how to configure a user’s queue settings for outbound interactions in Console.

Overview

In Console, it’s possible to manage a user’s queue settings that pertain specifically to inbound interactions, outbound interactions, and all interactions in general.

This article explains how to configure queue settings that apply to outbound interactions.

Use this article when you want to:

• Set Default Outbound Queue

• Set Outbound Action

• Set Outbound Status

Steps

1. Log into Console at console.avaya.cx.

2. Navigate to Account > Users.

3. Select the user whose queue settings you want to modify.

4. Navigate to the Queue container.

5. Click the pencil icon in the top-right corner of the container and edit any of the following settings:

• Default Outbound Queue

• Outbound Action

• Outbound Status

6. Click Save or click the x in the top-right corner to cancel.

Read more

• Configure a user’s queue settings for general interactions (Console)

• Configure a user’s queue settings for inbound interactions (Console)