Overview: Tags container in Users (Console)

This article explains the Tags container in the Users workspace of Console.

Overview

The Tags container in Users is where you can assign tags to a user. If a tag is assigned to an interaction, the system will attempt to match the interaction with a queue user who has that same tag, if they are available.

See also: Add or remove tags on a user (Console).

Visual breakdown

Note: Tags are not able to be modified for a user if the user was created with a template. Instead, the tags have to be modified in the template itself.

Search (A)

Search for a specific tag from the available tags list to assign to the user. 

Available tags list (B)

This list shows all the tags configured to your avaya.cx account. Click on a tag to move it to the Assigned Tags List.

Assigned Tags List (C)

This list displays all of the tags that are assigned to the selected user. If you delete, or unassign, a tag from this list, it is removed from this list and added back to the available tags list.

Read more

• Add or remove tags on a user (Console)

• Overview: Tag Routing (Console)

• Overview: Tags (Console)

• Create a tag (Console)

• Modify a tag (Console)