Route a fax number (Console)

This article explains how to route a fax number to a destination (like a queue, email address, etc.) in Console.

In this article

Overview

In Console, the Fax Numbers workspace is where you can view, route, and modify fax numbers ported to your organization’s account. 

The Fax Number workspace where you view fax numbers on your account.

A fax number’s configuration page.

Fax number routing is the process of telling the system what to do when someone sends a fax to a fax number. The system can route incoming faxes to various destinations, including:

• Queue (send the call to a queue)

• Email (send the fax to an email address configured to your account)

• Fax ATA (send the fax to a fax ATA that’s configured to your account)

For example, if you want customers faxes to be received by your billing team and they manage a queue, then you could set the Route To field to “Queue” and the Route Data field to the specific queue for your billing team, like ‘Billing 1 Q’. 

Continue reading this article to learn how to route a fax number.

Steps

1. Log into Console at console.avaya.cx.

2. Navigate to Numbers > Fax Numbers.

3. Select the fax number you want to route.

4. Click the pencil icon in the top-right corner of the number container.

5. Open the Voice To menu and choose the type of destination for routing faxes for this fax number.

6. Open the Voice Data menu and choose the specific destination for the fax number based on your Voice Route To selection. 

• Example: if your Voice Route is ‘Queue’, then select the specific queue that will handle these faxes.

7. Click the Save button.

Once you’ve saved the routing configuration, all faxes sent to the fax number will route to the destinations you defined. You can change these routing configurations at any time and as many times as you’d like.

Read more

• Port phone numbers

• Overview: Messaging