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This article gives an overview of the Dynamic Scripting Workflows container in queues.
In this article
In this article
Overview
Overview
The Dynamic Scripting Workflows container is where you connect a Dynamic Scripting Workflow to a queue. This allows queue users to use dynamic scripting to guide them through a live customer interaction.
It’s a powerful tool that can help to maintain consistent customer experiences.
In Console, navigate to Queues > [Queue] > Dynamic Scripting Workflows container.
To learn more about dynamic scripting in general, see: Overview: Dynamic Scripting workflow module (Console).
What does dynamic scripting look like?
What does dynamic scripting look like?
When a Dynamic Scripting Workflow is linked to a queue, the Dynamic Scripting tab populates in the large tab panel of the interaction workspace. You can access it by clicking the scroll icon. Clicking it opens the dynamic scripting workflow in the large tabs workspace.
The Dynamic Scripting Workflow is displayed in the large tabs workspace.
In the large tabs workspace, the dynamic scripting workflow usually resembles a survey, with a statement or a question, followed by a place for the queue user to input the customer response. This can include dropdown menus, text boxes, and/or radio buttons.
Container breakdown
Container breakdown
Workflow
Workflow
The Workflow menu is where you can select the specific Dynamic Scripting Workflow you want to connect to the queue.
Version
Version
The Version menu is where you define which version of the selected workflow is active. This menu changes based on the selection made in the Workflow menu.
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