Direct messaging in Chat (Edify App)

Edify App > Chat > Overview: Direct messaging in Chat (Edify App)

This article provides an overview of direct messaging in Chat in Edify App.

In this article


A direct message is a private conversation between either:

Note: Direct messages cannot include a mix of coworkers and external users. 

If your Edify administrator has provisioned a phone number to a direct message conversation, the group can host voice calls that may or may not require a conference pin.

Continue reading this article for a breakdown of each of the elements related to direct messaging in Edify App.

Visual breakdown