Overview: Interaction script tab
This article provides an overview of the interaction script tab in Edify App.
In this article
In Edify App, the script tab is a custom tab in the customer interaction workspace that provides you access to a script that changes based on responses collected from the customer.
Note: An admin must enable this tab to make it available in a Queue.
A script can include any combination of script text, images, videos, menus, text fields, or radio buttons and can also be as many or as few data points or questions as you wish. The image below displays a script including several of the options.