Overview: Interaction script tab

App > Queue > Interactions > Overview: Interaction script tab (App)

This article provides an overview of the interaction script tab in App.

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The script tab is a custom tab in the customer interaction workspace that provides you access to a script that changes based on responses collected from the customer. 

Note: An admin must enable this tab to make it available in a Queue.

A script can include any combination of script text, images, videos, menus, text fields, or radio buttons and can also be as many or as few data points or questions as you wish. The image below displays a script including several of the options. 

Visual breakdown

Note: Depending on how this tab is configured, you can either open and close it manually or it will open automatically.

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