Review feedback on a completed interaction (Edify App)
This article explains how to review feedback on a completed interaction in Edify App.
2. Click on a coaching comment in the coaching panel.
3. This opens a modal where you can view, respond to, or resolve the coaching comment.
4. Click the envelope icon to mark the comment as read.
Note: The "Read by" message that appears after clicking the envelope icon is visible to all interaction viewers.
5. Optional: Click into the Comment field and type a response to the comment.
6. Click Save.
7. Click Resolve.