View an interaction (App)

This article explains how to publicly view or privately view an interaction in App.

Note: Your ability to view interactions is dependent on permissions in the Home List container of the User settings page (Account > Users).

Steps

1. Log into App at app.avaya.cx.

2. Navigate to the Queue Home list.

3. Find the interaction you want to view by scrolling through Home list, searching for it with the Search bar, or opening it with the interaction’s ID with the Open Interaction modal.

4. Once you’ve found the interaction you want to view, navigate to the interaction’s Actions menu. 

5. Click on the icon to open the Action menu and choose to publicly view, privately view, or claim the interaction. 

Note: Not all users have access to multiple actions.

6. Once you’re viewing the interaction, you’ll see one of the following viewer controls; this is determined by the type of interaction you’re viewing:

Read more

• Overview: Private viewing interactions in Queue (App)

• Overview: Public viewing interactions in Queue (App)

• Overview: Claiming interactions in Queue (App)

• Overview: Home list Action column in Queue (App)

• Overview: Interaction viewer controls (App)