Configure your WebRTC (softphone) audio settings (App)

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App > Settings > Call Settings > Configure your WebRTC (softphone) audio settings (App)

This article explains several ways of configuring your WebRTC (softphone) settings in App.

Enable and disable WebRTC

1. Log into App at app.avaya.cx.

2. Open the Settings menu.

3. Select Edit Profile.

4. Click the Call Settings tab.

5. Navigate to the WebRTC Audio container.

6. Click the Enable WebRTC toggle to enable (green) or disable (red) WebRTC.

7. Click Save.

Enable and disable Desktop / Web / CTI App

1. Log into App at app.avaya.cx.

2. Open the Settings menu.

3. Select Edit Profile.

4. Click the Call Settings tab.

5. Navigate to the WebRTC Audio container.

6. Click the Web App toggle to enable (green) or disable (red) Web App.

Note: You must enable WebRTC in order to enable Web App.

7. Click Save.

Configure WebRTC audio settings

Configure the input and output audio device settings for your softphone. If you have an audio device paired (i.e. headset, headphones, earbuds, etc.), this becomes your default audio input/output device. If the device becomes disconnected,  the system automatically adjusts the WebRTC audio settings.

1. Log into App at app.avaya.cx.

2. Open the Settings menu.

3. Select Edit Profile.

4. Click the Call Settings tab.

5. Navigate to the WebRTC Audio container.

6. Open the WebRTC Audio Input menu and select the microphone you want to use from the listed optioins.

7. Open the WebRTC Audio Output menu and select the speaker you want to use from the listed options.

8. Click Save.

Configure WebRTC ringtone settings

Define the ring tone volume and audio device for hearing inbound calls to the softphone.

1. Log into App at app.avaya.cx.

2. Open the Settings menu.

3. Select Edit Profile.

4. Click the Call Settings tab.

5. Navigate to the WebRTC Audio container.

6. Open the WebRTC Ring Tone menu and select the speaker you want to use from the listed options.

7. Click and drag the WebRTC RingTone Volume slider to the desired volume level.

8. Click Save.

Configuring WebHID settings

When using WebHID compatible headsets along with our WebRTC softphone, you can manage some on-call actions, like placing the call on hold, answering the call, muting the call, etc. right from the device. When these buttons are pressed in the App, the headset automatically updates, too.

If you’re using the compatible hardware and want to take advantage of the WebHID feature, enable the WebHID Headset toggle under your profile settings. Read the enable and disable WebHID Headset settings article to learn more about this process.