Overview: WebRTC Audio container in Call Settings (App)

This article provides an overview of the WebRTC Audio container Call Settings.

Overview

The WebRTC Audio container in Call Settings lets you change WebRTC (softphone) settings.

The softphone (webRTC) allows you to manage phone calls through your computer instead of through a physical desk phone. This lets you work from anywhere as long as you have access to App.

Container breakdown

Enable WebRTC

The Enable WebRTC toggle lets you enable or disable your softphone.

• Enabled - When enabled, you can make calls strictly through the softphone, or the softphone and a desk phone (if you have one provisioned).

• Disabled - When disabled, you can only make calls through a desk phone.

Desktop/Web/CTI App

This toggle lets you choose if the WebRTC (softphone) will produce an audible ring. Since you can log into the App through the desktop application, Google Chrome web browser, or through a CTI (computer telephony integration) the name of this toggle will change based on how you access the system.

• Enabled - The WebRTC (softphone) will produce an audible ring.

• Disabled - The WebRTC (softphone) will not produce an audible ring.

WebRTC Audio Input

The WebRTC Audio Input dropdown lets you choose which microphone to use. The menu options are specific to your computer and could include your computer’s internal microphone, a paired headset, and more.

WebRTC Audio Output

The WebRTC Audio Output menu lets you choose which speaker to use for WebRTC (softphone) audio. The menu options are specific to your computer and could include your computer’s speakers, a paired headset, and more.

WebRTC Ring Tone

The WebRTC Ring Tone menu lets you choose what speaker to use for the WebRTC (softphone) ring. The menu options are specific to your computer and could include your computer speakers, a paired headset, and more.

WebRTC Ringtone Volume

The WebRTC Ringtone Volume slider lets you define the volume level at which your softphone rings when an inbound call rings you.

WebHID Headset

The WebHID Headset toggle lets you opt into using the WebHID features. This setting is applicable to when you use WebHID compatible headsets along with our WebRTC softphone. This setting defaults to ‘disabled’ because this feature doesn’t apply to all users. Read the Enable or disable WebHID article to manage these settings.

• Enabled - You will be able to manage WebRTC (softphone) calls with your WebHID compatible headset and vice versa.

• Disabled - You won’t be able to manage WebRTC (softphone) calls with your WebHID compatible headset and vice versa.

Read more

• Configure your WebRTC (softphone) audio settings (App)

• Overview: Softphone workspace (App)

• Overview: Auto Answer (App)