Overview: Routing extension calls (Console)

This article gives an overview of routing extension calls in Console.

This article explains how a manager or administrator can route calls made to employees’ extensions. To learn how an individual user can manage this setting, see: Overview: Routing extension calls (Console).

Overview

The Extension Calls Route To drop down menu lets you choose where a user should receive calls that are made to their extension.

You can choose to send extension calls to the following locations:

• Endpoints

• Mobile

• Forward Number

• Queue

• All

• Voicemail

Note: Users can change call route extension settings in Call Settings. See Overview: Routing extension calls (App).

Keep reading to learn about these routing options.

Routing options

Endpoints

When Endpoints is selected, calls will be routed to an IP Endpoint assigned to the user, like a desk phone, and your WebRTC phone (Softphone). If the user has no IP Endpoint, the phone will only be routed to the WebRTC phone.

Mobile

When Mobile is selected, calls will be routed to the user's mobile number. The mobile number is listed in the Basic container.

Forward Number

When FW Number (Forward Number) is selected, calls will be routed to the user's forwarding number. The FW Number is listed in the Voice container.

Queue

When Queue is selected, calls will be routed to the user's User Queue. The User Queue is listed in the Voice container.

All

Routes to all of the routing options listed above, if they are configured.

Voicemail

Routes to the user's personal voicemail, if enabled. Find all voicemail options in the Voicemail container.

Read more

• Overview: Routing extension calls (App)

• Overview: Softphone voicemails (Console)