Overview: Routing extension calls (App)

This article gives an overview of routing extension calls in App.

This article explains how a queue user can route calls made to their extension. To learn how to manage this from a manager or administrator's viewpoint. See Overview: Routing extension calls (Console).

Overview

The Extension Calls Route To drop down menu lets you choose where to receive calls that are sent to your extension.

To find the Extension Calls Route To drop down menu, Navigate to Settings > Edit Profile > Call Settings > Voice container.

You can choose to send extension calls to the following locations:

• Endpoints

• Mobile

• Queue

• Forward Number

• All

Note: Call route extension settings can also be changed by managers or administrators in Console.

Keep reading to learn more about these routing options.

Routing options

Endpoints

When Endpoints is selected, calls will be routed to an IP Endpoint assigned to the user, like a desk phone, and your WebRTC phone (Softphone). If the user has no IP Endpoint, the phone will only be routed to the WebRTC phone.

Mobile

When Mobile is selected, calls will be routed to the user's mobile number. The Mobile number is listed in Profile > Basic container.

Forward Number

When FW Number (Forward Number) is selected, calls will be routed to the user’s External Forwarding Number. It is listed in the Voice container. See Route calls to a forwarding number (App).

All

Routes to all of the routing options listed above, if they are configured.

Read more

• Overview: Routing extension calls (Console)

• Overview: Softphone voicemails (Console)