Overview: Transfer module (Edify Console)
This article explains the function and implementation process of using the Transfer module when building Workflows in Edify Console.
In this article
Common use cases for the Transfer module
How it works
This is the exterior of Transfer. All modules share this same structure.
Below is the interior structure of the Transfer module for calls routing through a workflow.
Phone Route Data field: This input field is where you use variable replacement to inform Hammond of the specific phone number or extension to call. This input field only populates when the Voice Route Type is set to: External Number or Custom Extension.
Messaging Route Type menu: This menu is where you select the destination where Hammond sends the message interaction. The menu options include: Queue and Workflows.
Messaging Route Data menu: This menu is where you select the specific location within the destination where Hammond sends the message. These menu options populate based on settings of the Message Route Type menu.