Workflow modules

A/B Routing

• A/B Routing workflow module

C

Calculate Sentiment

• Calculate Sentiment workflow module

Create Call

• Create Call workflow module

Create Interaction

• Create Interaction workflow module

D

Decision module

• Decision workflow module

Detect Language

• Detect Language workflow module

Dynamic scripting

• Dynamic Scripting workflow module

E

End

• End workflow module

Export Report

• Export Report workflow module

H

Hang-up

• Hang-up workflow module

I

Insert

• Insert workflow module

L

Look Up

• Look Up workflow module

M

Modify Points

• Modify Points workflow module

Modify Tags

• Modify Tags workflow module

P

Publish Message

• Publish Message workflow module

S

Say

• Say workflow workflow module

Say + Gather

• Say + Gather workflow module

Say + Intent

• Say + Intent workflow module 

Send Chat Message

• Send Chat Message workflow module

Send Email

• Send Email workflow module

Send Fax

• Send Fax workflow module

Send SMS

• Send SMS workflow module

Set Variable

• Set Variable workflow module

Start / Stop Recording

• Start Recording & Stop Recording workflow modules

Subroutine / Return

• Subroutine / Return workflow modules

T

Time Controls

• Time Control workflow module

• Time Control module holidays

Transcribe

• Transcribe workflow module

Transfer

• Transfer workflow module

Translate

• Translate workflow module

U

Update

• Update workflow module

Update Interaction

• Update Interaction workflow module

• Modify or remove status on the Update Interaction module

W

Wait Period

• Wait Period workflow module

Webhook