Workflow modules

Edify Console > Workflows > Workflow modules

Engagement modules

Engagement workflow modules enable Hammond to engage with customers to gain customer input. Hammond then takes action based on that input.

Manipulating Data modules

Manipulating Data workflow modules enable Hammond to update or change session information, which is all the data collected once a person enters into a workflow experience. The manipulated data is then used either by the next module or later on within the workflow.

External Communication modules

External Communication workflow modules enable Hammond to communicate with a system outside of the workflow to either receive data or to move data to it.

Analyzing Data modules

Analyzing Data workflow modules work as decision points in the workflow that are not based on direct input from the customer. They enable Hammond to route data within the workflow based on the previously collected data in the workflow.