Modify the end result of a completed interaction (Edify App)

This article explains how to modify the end result of a completed interaction in Edify App.

Steps

1. From a completed interaction, click the edit button.

2. Open the End Result menu.

3. Select the appropriate menu option.

Note: Changes are automatically saved.

Read more

• Modify the interaction type of a completed interaction (Edify App)

• Modify the notes of a completed interaction (Edify App)

• Modify the subject of a completed interaction (Edify App)

• Search for a specific completed interaction in Queue (Edify App)

• Disposition an interaction (Edify App)