Open a callback interaction
(Edify App)
Edify App > Queue > Interactions > Open a callback interaction (Edify App)
This article explains how to open a callback interaction in Edify App.
Follow this process when your queue status is set to “Stop Receiving Interactions” and you want to manually accept a callback interaction.
Steps
Steps
1. In Edify App, open the Queue workspace.
2. Open the Queues drop-down menu.
3. Select Home.
4. Review the interactions list for Open status callback interactions.
5. Select the interaction from the list.
Note: Your phone immediately starts ringing and opens the customer interaction workspace.
Read more
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