Open a voicemail interaction
This article explains how to open a voicemail interaction in Edify App.
Follow this process when your user status is Busy (orange) or Away (red) and you want to manually accept a voicemail interaction.
1. In Edify App, open the Queue workspace.
2. Click on the Queues drop-down menu, then select Home.
3. Select the voicemail interaction from the list.
Look for the word “voicemail” on the left side of the interaction.