Open a voicemail interaction
(Edify App)
Edify App > Queue > Interactions > Open a voicemail interaction (Edify App)
This article explains how to open a voicemail interaction in Edify App.
Follow this process when your user status is Busy (orange) or Away (red) and you want to manually accept a voicemail interaction.
Steps
Steps
1. In Edify App, open the Queue workspace.
2. Click on the Queues drop-down menu, then select Home.
3. Select the voicemail interaction from the list.
Look for the word “voicemail” on the left side of the interaction.
4. (Optional) Click the Crown icon to claim the interaction.