Open a voicemail interaction
(Edify App)

Edify App > Queue > Interactions > Open a voicemail interaction (Edify App)

This article explains how to open a voicemail interaction in Edify App.

This process would be followed when your queue status is set to “Stop Receiving Interactions.” Use this method when you prefer to select and open specific voicemail interactions.


1. In Edify App, open the Queue workspace.

2. Open the Queues drop-down menu.

3. Select Home.

4. Review the interactions list for Open status voicemail interactions.

5. Select the interaction from the list.

Note: The interaction workspace opens.

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