Open a voicemail interaction
(App)

This article explains how to open a voicemail interaction in App.

Follow this process when your user status is Busy (orange) or Away (red) and you want to manually accept a voicemail interaction.

Steps

1. From App, open the Queue workspace.

2. Click on the Queues drop-down menu, then select Home.

3. Select the voicemail interaction from the list.

• Look for the word “voicemail” on the left side of the interaction.

4. (Optional) Click the Crown icon to claim the interaction.