Create or modify text-to-speech voicemail greeting in Profile Settings (App)

This article explains how to create a voicemail greeting that uses the system’s text-to-speech capabilities in App.

Overview

Your voicemail greeting is what a caller hears when they reach your voicemail. There are two types of voicemail greetings that you can set up: text-to-speech or play. 

• Text-to-speech: This option uses Hammond’s text-to-speech capabilities to speak your voicemail greeting to the caller.

• Play: This option is where you record a personal voicemail greeting and Hammond plays the recording for the caller as your voicemail greeting. You can make this recording yourself in App or an admin can upload an audio file for you in Console.

This article includes the steps for typing out a voicemail greeting that Hammond then speaks to the caller for you. 

After you’ve created your voicemail greeting, follow this guide to listen to your voicemail greeting to experience what a caller will hear when they reach your voicemail.

Steps

1. Log into App at app.avaya.cx.

2. Click Settings (gears icon).

3. Click Edit Profile.

4. Select Play or Text To Speech from the Voicemail Greeting type field.

5. Breakdown of the options:

• Text to Speech - Type the greeting you want Hammond to speak into the Voicemail Greeting textbox.

• Play - Record a personal greeting or request that an admin uploads an audio file for you.

6. Click Save.