Enable or disable user Custom Reason permission (Console)

This article explains how to enable or disable the user's permission to be able to set a custom reason.

Steps

1. Log into Console at console.avaya.cx.

2. Navigate to Account > Users.

3. Click on the user whose custom status permission you want tto enable or disable.

4. Scroll down to the Status container.

5. Click the pencil icon in the top-right corner of the Status container.

6.  Click the Custom Reason toggle to enable or disable the user's ability to make a custom status.

• Enabled - Green

• Disabled - Red

7. Click Save or click the x button in the top-right corner to cancel.

Read more

• Create a custom user status reason (App)

• Overview: Reasons (Console)

• Overview: Status (App)