Overview: Status container in Users (Console)

This article gives an overview of the Status container in the Users workspace of Console.

In this article

Overview

The Status container  in user settings is where admins configure user status settings for users. This lets you control what prompts a User Status change in App. You can also use this container to select whether or not a user can make their own custom status reason, which displays next to the status type box.

Most of the settings in this container are only configurable by an admin in Console, except the Status Routing settings. These are also configurable by the user in the user’s profile in App (Settings > Edit Profile > Call Settings > Voice container).

Container breakdown

Status Routing - Busy

Route a user’s call to one of the following destinations when their status type is ‘Busy’:

• Endpoints: Routes all calls to the user’s DID or extension to all IP endpoints associated with the user, like the user's desk phone(s) (if provisioned to the user) and the user's softphone (webRTC).

• Mobile: Routes all calls made to the user's DID or extension to the mobile phone number associated with their account. The mobile number is set in the Basic container.

• Forward Number: Routes all calls made to the user's DID or extension to the forwarding phone number (like a home phone number) associated with the user. The Forward number can be added in the Voice container or in the App (Settings > Edit Profile > Call Settings > Voice container).

• Queue: Routes all calls made to the user's DID or extension to the queue that's selected from the User Queue menu in the Voice container. This makes all calls interactions that can be analyzed through Analytics and Reports.

Status Routing - Away

Route a user’s call to one of the following destinations when their status type is ‘Away’:

• Endpoints

• Mobile

• Forward Number

• Queue

• All

• Voicemail

Status Routing - Offline

Route a user’s call to one of the following destinations when their status type is ‘Offline’:

• Endpoints

• Mobile

• Forward Number

• Queue

• All

• Voicemail

Phone Status

The Phone Status lets you choose if the status type and status message change when a user is on a phone call. See Overview: Phone Status settings in Users (Console).

Custom Reason

Enable this toggle to let the user create a custom user status.

Sync Calendar Events From

You can sync your calendar (e.g. Outlook) so the status will automatically update when you become available or unavailable. This is an integration that can be set up with the API Platform.

Calendar Availability

This information comes from the calendar provider. You can map status equivalents from the calendar to your avaya.cx account.

Read more

• Enable or disable user Custom Status Reason permission (Console)