Overview: Phone Numbers
Edify Console > Numbers > Numbers > Overview: Phone numbers
This article provides an overview of the Phone Numbers workspace in Edify Console.
Overview
In Edify Console, the Phone Numbers workspace (Numbers > Phone Numbers) is where you can view, order, and modify phone numbers tied to your organization’s Edify account.
Phone numbers have various purposes, including:
Use by a specific user or ring group
Routing calls to workflows to direct the caller through an experience or gather information
Routing calls directly to queues where queue users manage interactions
Routing calls to a chat channel for messaging
All configurations related to phone calls are done in the Phone Numbers workspace.
The Phone Numbers workspace is where you can view and manage phone numbers, phone number templates, and orders for new phone numbers
There are three main pages in the Phone Numbers workspace:
Numbers list
Number Template list
Orders list
Continue reading the subsections below to learn more about these three main pages.
Numbers list
The Numbers list is the list of phone numbers that are on your organization’s account. These are ready-to-use numbers that have already been ordered. You can click any number to view or modify the phone number’s settings, including:
Name of the phone number (for convenience when linking to it throughout Edify App and Edify Console)
Voice Routing data (what sort of destination the phone number should route to when called)
Message Routing data (what sort of destination the phone number should route to when texted)
You can click on any phone number in the Numbers list to view or modify its settings.
You can also organize your phone numbers into folders. For example, if you have a subset of phone numbers that route to different queues, you could store all of these phone numbers in a folder called “Queues.”
Number template list
The Number Template list is where you can make phone number templates. A phone number template is a tool you can use to apply and modify configurations to multiple phone numbers at once.
When a phone number is created with a template, any change to the template cascades down to phone numbers created from the template.
When you create a phone number with a template, any change made to the template will apply to all phone numbers created from the template.
Templates can control:
Routing data for the phone number (for voice and messaging):
Folder (where the phone number is organized)
For example, if you create 10 phone numbers with the template “Billing phone numbers”, you can modify the template folder to be “Billing” in the Phone Numbers list. When you save the changes, all phone numbers will automatically move to that folder.
Orders list
The Orders list shows a list of pending and completed orders for phone numbers. This is also where you can create new orders for phone numbers.
The Orders list shows a history of all past phone number orders.
When ordering numbers, you can search for numbers based on several criteria like area code, region, and number features.
The Order list shows a history of all past phone number orders, including:
The date the phone number was ordered
A name for the order (e.g. “Phone numbers for November 2022 new hires”)
The template used when creating the phone number
The quantity of numbers ordered
The status of the order (orange is pending; green is finalized)
The finalized date and time (when the phone number order was completed)
Note: Ordering phone numbers is subject to pricing. You can learn more about phone number costs at https://edify.cx/pricing/products.
Read more
See these articles for more information about interacting with and ordering phone numbers in Edify Console.