Overview: IP Endpoints (Console)

This article provides an overview of IP endpoints in Console.

Overview

In Console, the IP Endpoints workspace under the Accounts menu is where you can manage all of the desk phones provisioned to your Avaya.cx account.

Provisioning a physical desk phone to your account, will allow the desk phone to use the Avaya network for managing calls. A provisioned desk phone can be used for managing phone calls for a specific user or a set of users, or it can be used as a phone line for a conference room. This allows the user to manage phone calls either with the desk phone or their WebRTC softphone. The user can use their desk phone only or their desk phone in combination with their WebRTC softphone for managing phone calls if they prefer it.

Once you’ve provisioned the desk phone to your account and assigned it to a user, the device is active. For example, if a user has their call settings configured to route user calls and/or extension calls to “Endpoints”, the user’s desk phone rings when receiving a call.

You can’t remove an endpoint from your account once it’s been created. However, you can unassign an endpoint from a user if they are no longer using it, or you can disable an endpoint by changing its status from ‘Enabled’ to ‘Disabled’.

Provisioning information

To provision an endpoint to your account, collect the following information:

• Make

• Model

• MAC number (usually found on the bottom of the device or on the device’s packaging)

After you’ve added the endpoint to your account, Avaya assigns the endpoint an ID, SIP Username, and SIP Password.

If the phone is already pointing to our provisioning server (which is typically the case when you order the phone from Avaya), the phone automatically pulls in the credentials needed to connect the device to your Avaya.cx account.

Settings page

Endpoint Settings container

The Endpoint Settings container allows you to enter the specific information about the phone you are provisioning. 

See the visual breakdown below for an explanation of each setting.

Visual breakdown

• Name (A): The Name field is where you can assign a name for the device.

• ID (B): The ID field automatically populates with a code generated by Avaya. It is a unique identifier for the endpoint in our system.

• Type (C): The Type menu is where you select the manufacturer of the device. This list includes ‘Polycom’, ‘Yealink’, ‘Cisco’, and ‘Other’.

• Other: These devices fall outside of the three specific manufacturers listed within the Type menu. For these devices, it is recommended that your business be equipped to manage and configure them. Avaya supports the basic phone features and functionality for these devices, such as standard inbound and outbound calling as well as transferring calls. However, Avaya does not support remote assistance for the configuration of these devices other than providing the necessary phone connection credentials.

• Model (D): Depending on the selection made within the Type menu, the Model menu displays either a drop-down menu or a text field. 

• Drop down menu: This menu is where you select the model of the device that you’re adding to the account. The populated modules are based on the manufacturer you selected from the Type menu, which are either - ‘Polycom’, ‘Yealink’, or ‘Cisco’.

• Text field: This text field populates when you have selected ‘Other’ from the Type menu. This is where you specify the model of the device based on the manufacturer, alternate softphone service, or any endpoint that you want to manually configure.

• Phone Label (E): The phone label allows you to store additional information about the endpoint. This could include more details about the endpoint’s location or use.

• MAC (F): The MAC field is where you enter the MAC address listed on your device. This address is a unique identifier assigned by the device manufacturer. This number creates a connection between the device and your network to ensure that the device has the required connection levels for users to be able to use the device.

• SIP Username (G): The SIP Username is an internal field that the Avaya system generates. It will automatically populate.

• SIP Password (H): The SIP Password is an internal field that the Avaya system generates. It will automatically populate.

• Serial Number (I): The Serial Number field is where you can input the manufacturer's serial number for the device. This number is unique for each device, and it’s assigned by the manufacturer. Including this information for each of your IP Endpoints here is important when maintaining an inventory list of equipment your business owns; however, this field is not required.

• Assigned To (J): Assigned User: The Assigned User menu is where you assign a specific user to the endpoint. Once you have assigned a user, and saved the changes to the IP Endpoint, the assigned user immediately has the ability to use the device. If you don’t have a user to immediately assign the device to, leave this menu configured to ‘Unassigned’ until a user requires access to this deskphone.

• Extension (K): The Extension field allows you to enter the extension you want associated with the desk phone.

• Location (L): The Location field is where you assign a location to the endpoint.

• Time Zone (M): The Time Zone menu is where you link the IP Endpoint to the assigned user’s time zone. This is the time zone that’s displayed on the device.

• Encrypted Calling (N): The Encrypted Calling feature can only be enabled with Polycom and Yealink phones as these are the desk phone manufactures that Avaya.cx fully supports. The menu options here are either ‘Enabled’ or ‘Disabled’. When disabled, this means calls to/from this device are far less protected and secure, making the data from these calls at risk. Because of this, it is recommended to always enable encryption when available.

• Allow Hot Desking (O): The Allow Hot Desking field allows you to decide if multiple people can sign into the device throughout the day, or if only one user is permitted to log into the device. See Enable or disable hot desking.

• Status (P): The Status menu is where you disable or re-enable an IP Endpoint provisioned to your account. When enabled, the device is able to be assigned and used by a user on your account. When disabled, the device is not in service and can’t be used by a user on your account. Since you can’t delete an IP Endpoint once it’s provisioned to your account, this is how you can deactivate any user from using the device.

• Template (Q): The Template field allows you to quickly add information for a new desk phone, by using a template. See Overview: IP Endpoint Templates.

Line keys

The Line Keys container allows configuration of Line Keys on a deskphone. See below for configuration details.

• Under Type, choose whether you want your line key to be configured for a Busy Line Field (BLF) or Speed Dial.

• Under Configuration Type, select User or Line Group.

• Under Configuration, select the user associated with the line key.

• Under Label, choose a name for the Line Key.

Custom

Use the Custom container to customize the configuration of the endpoint. Refer to the administrator guide for the type of endpoint for more information.

Read more

• Overview: IP endpoint templates (Console)

• Add an IP endpoint (Console)

• Assign or unassign an IP endpoint to a user (Console)

• Disable an IP endpoint (Console)

• Enable or disable hot desking (Console)

• Reload an IP endpoint (Console)