Configure an IP endpoint (Console)

This article explains how to configure an IP endpoint in Console.

Configuring an IP Endpoint is a two-step process. The first part of the process is to create the endpoint. Then, once it’s created, you’ll then customize the endpoint by configuring the settings related to the device, like the general endpoint’s settings, the device’s network settings, line keys for the endpoint if applicable, and more.

Below are the steps for creating the endpoint and the steps for configuring the different settings that might relate to the endpoint.

Create an IP endpoint

1. Log into Console at console.avaya.cx.

2. Click Account > IP Endpoints to open the IP Endpoints workspace. 

3. Click the Create IP Endpoint button.

4. Choose a template to link the IP endpoint to or leave it blank if you do not want it linked to a template.

5. Assign the IP endpoint a name in the Name field.

6. Type the MAC address in the MAC field.

Note: This is usually located on the bottom of the IP endpoint or on its packaging.

7. Select a user to assign the IP endpoint to in the Assigned To field, or leave it Unassigned.

8. Click Save. 

• This will open the IP endpoint's settings page. Configure each of these containers to meet the needs of the endpoint. Some of these settings are required and others are optional.

Configure the Endpoint's settings

1. Click the pencil icon tov edit the Endpoint Settings container.

2. In the Endpoint Settings container, configure the following fields:

• • •  Name: Create a nickname for the endpoint.

    • Type: Choose the make of your phone.

    • Model: Choose your phone’s model from the dropdown menu.

    • Phone Label: A short description of the endpoint.

    • MAC: The MAC address of the endpoint (usually found on the bottom or back of the device)

    • Serial Number: The serial number of the endpoint (usually found on the bottom or back of the device).

    • Assign To: (if applicable)

    • Location: Choose the office location your phone will be located at.

    • Time Zone: Select the time zone the phone will be in.

    • Encrypted Calling: Select whether you want calls to be encrypted.

    • Allow Hot Desking: Select whether you want the phone to support hot desking.

    • Template: Assigning a template to the endpoint will pull settings from the template, including the endpoint’s general settings and network settings.

Configure the Device Network Settings

1. Click the pencil icon to edit the Device Network Settings container.

2. Fill out the following fields in the Device Network Settings container.

• Static IP Address

• Subnet

• Gateway

• DNS Primary

• DNS Secondary

• VLAN

• NTP Server

• Hostname

Note: You may need to contact your system administrator for this information.

Configure Line Keys (Optional)

1. Click the pencil icon to edit the Line Keys container.

2. Under Type, choose whether the line key will be a Busy Line Field (BLF) or Speed Dial.

3. Under Configuration Type. Select User or Line group.

4. Under Configuration, select the user or line group associated with the line key.

5. Under Label, choose a name for the line key.

Configure custom settings (Optional)

Custom settings allow you to change the configuration of an endpoint remotely.

Read more

• Overview: IP Endpoints (Console)

• Overview: IP Endpoint templates (Console)

• Add an IP Endpoint (Console)

• Assign or unassign an IP endpoint to a user (Console)

• Disable an IP endpoint (Console)

• Enable or disable hot desking (Console)

• Reload an IP endpoint (Console)